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Returns

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Privacy Cookie Policy Use of Website Copyright & Trademarks Copyright & Trademarks T&C Conditions of Sale Ordering and Payment Delivery Returns Cancellations

DEFINITIONS


"We/Us/Our/Kitty Riddles Ltd." means Kitty Riddles Ltd; "Conditions" means these terms and conditions; "Goods" means a product displayed for sale on the Website or any marketing material owned by Kitty Riddles Ltd.; "Website" means the website located at www.kittyriddles.com or www.kittyriddles.co.uk , or any subsequent URL which may replace these; "You/User" means a user of this Website and/or a customer or client of Kitty Riddles Ltd.

Kitty Riddles Ltd is a registered company in England and Wales, Company Number 8802922, trading from the United Kingdom.



Returns of Damaged Goods

Kitty Riddles Ltd. want you to enjoy our products and your shopping experience every time you order from Kitty Riddles Ltd. However, there may be times when the goods you order have been damaged prior to you receiving them. Please inspect the goods as soon as you receive them. If you return goods within 5 working days of receipt and are not deemed by Kitty Riddles Ltd. to be in an unacceptable condition, at our discretion, we will replace the goods or refund the purchase price.


Returns if the incorrect Product is Supplied

We will refund the charges if the goods delivered are different to those ordered by you and that you have notified us within 5 days of receipt of the goods and have returned the goods within 5 working days of agreement with us to return the goods. However, agreement to the return of the goods and any replacement to be provided or a refund of the purchase price is strictly based on that the seals on packet of sweets are unused and in their original packaging and condition. Goods returned in an unacceptable condition may be refused and a re-stocking fee applied.


How to Return Goods

You can contact us by e-mailing thosesweetpeople@kittyriddles.com or by calling 07754 126489.

When contacting us, please provide the following details:

 

Please clearly mark your Order Reference Number on the outside of the parcel being used to return the goods, and send the returns to:

RETURNS

Kitty Riddles Ltd.,

1 Ascot Rd,

Watford,

Hertfordshire,

WD18 8AL


Goods being returned remain your responsibility until we safely receive them.


This Returns Policy does not affect your statutory rights.

Also refer to the our Terms & Conditions for all the related additional policies: TERMS & CONDITIONS



Governance

These terms and conditions shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts.


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RETURNS